Privacy Policy

Privacy Policy

Last updated: August 2025

This Privacy Policy explains how Velzaara ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from www.velzaar.com (the "Site") or interact with us through any of our services (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this policy.

If you do not agree with this Privacy Policy, please do not use or access the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on the Site and revise the "Last updated" date accordingly.

2. Information We Collect

A. Information You Provide Directly

When you interact with us through the Site or Services, we may collect the following personal information:

  • Name, phone number, shipping/billing address, and email

  • Order details and payment confirmation

  • Account login credentials (if applicable)

  • Wishlist and cart items

  • Customer support messages or queries

B. Information Collected Automatically (Cookies & Usage Data)

We use cookies and other tracking technologies to automatically collect certain data:

  • Device and browser type

  • IP address

  • Your interactions with the Site (pages viewed, time spent, etc.)

You may choose to disable cookies via your browser settings, although some features may not function properly as a result.

C. Information from Third Parties

We may also collect information from:

  • E-commerce platform partners like Shopify

  • Payment gateways for processing your payments

  • Marketing or analytics partners, to better understand your preferences

3. How We Use Your Information

We use your information to:

  • Process orders and deliver products

  • Communicate order updates or customer support responses

  • Improve and personalize our website and shopping experience

  • Detect and prevent fraud or abuse

  • Send promotional emails (if you’ve opted in)

4. Disclosure of Information

We may share your information with:

  • Service providers (e.g., shipping partners, payment processors)

  • Marketing and analytics partners (for ads and campaigns)

  • Legal authorities if required for compliance or dispute resolution

  • In case of a business transfer or sale

We do not sell your personal data.

5. User-Generated Content

If you leave product reviews or other public content, this information will be visible to all Site visitors and may be indexed by search engines.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have unintentionally collected such data, contact us immediately to request deletion.

8. Data Security & Retention

We implement standard safeguards to protect your data, but no method of transmission over the internet is 100% secure.
We retain your data only as long as necessary for legitimate business purposes, legal obligations, or dispute resolution.

9. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information

  • Correct or delete your data

  • Object to or restrict how we process your data

  • Withdraw consent for data use (where applicable)

To exercise any of these rights, please contact us at velzaara@gmail.com.

10. International Users

If you are accessing the Site from outside India, please note that your data may be transferred to and processed in countries with different data protection laws.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please email us at:
📧 velzaara@gmail.com